Terms of Service

Agreement to Terms

Service Description

Account Registration and Responsibilities

Eligibility

• You must be at least 18 years old to use our Service
• You must have authority to bind your organization to these Terms
• You must provide accurate and complete registration information
• You must maintain and update your account information

Account Security

• You are responsible for maintaining account security
• You must not share login credentials with unauthorized parties
• You must promptly notify us of any security breaches
• We reserve the right to suspend accounts showing suspicious activity

Acceptable Use Policy

Permitted Uses

• Legitimate SEO optimization of your Shopify stores
• Content generation for products and collections
• Performance monitoring and analytics
• Integration with approved third-party services

Prohibited Activities

• Creating misleading, deceptive, or fraudulent content
• Attempting to circumvent usage limits or security measures
• Using the Service for illegal activities or harmful content
• Reverse engineering, copying, or redistributing our technology
• Interfering with or disrupting the Service or other users
• Violating any applicable laws or regulations

Subscription and Billing

Payment Terms

• Subscriptions are billed monthly in advance
• All prices are in USD and exclude applicable taxes
• Payment methods include major credit cards and PayPal
• Late payments may result in service suspension

Refunds and Cancellation

• Cancel anytime with no cancellation fees
• No refunds for partial months or unused services
• Service remains active until end of billing period
• We reserve the right to terminate for policy violations

Data Rights and Privacy

Your Data

• You retain ownership of all store data and content
• You grant us license to process data for service delivery
• We implement industry-standard security measures
• Data processing is governed by our Privacy Policy

Generated Content

• AI-generated content becomes part of your store data
• You are responsible for reviewing and approving content
• We do not guarantee content accuracy or performance
• Content must comply with all applicable laws and platform policies

Service Availability and Support

Service Level

• We target 99.9% uptime excluding scheduled maintenance
• Planned maintenance will be announced 48 hours in advance
• Emergency maintenance may occur without notice
• Service credits may apply for significant outages

Customer Support

• Email support available to all customers
• Priority support for enterprise customers
• Response times: 24-48 hours for standard inquiries
• Comprehensive documentation and help center

Intellectual Property Rights

Our Rights

• Grove platform and technology are our proprietary property
• All AI models, algorithms, and processes remain our property
• Our trademarks, logos, and branding are protected
• We reserve all rights not expressly granted

License to Use

• We grant you a limited, non-exclusive license to use our Service
• License is revocable and terminates with your subscription
• You may not sublicense or transfer your access rights
• Commercial use limited to your authorized Shopify stores

Limitations and Disclaimers

Limitation of Liability

• Our liability is limited to the amount paid in the preceding 12 months
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for third-party service failures
• Some jurisdictions may not allow these limitations

Termination

Termination by You

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your billing period
• You remain responsible for charges incurred before cancellation
• Data export available for 30 days after termination

Termination by Us

• We may terminate for breach of these Terms
• Immediate termination for serious violations or illegal activity
• 30 days' notice for non-payment or business reasons
• We will provide data export assistance where legally required

Governing Law and Dispute Resolution

Contact Information