Privacy Policy

Introduction

SEO Grove ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise Shopify SEO automation platform.

By using SEO Grove, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

• Name and contact information
• Company details and business information
• Shopify store credentials and access tokens
• Payment and billing information

Store Data

• Product information (titles, descriptions, images, pricing)
• Collection and category data
• SEO metadata and optimization history
• Search Console metrics and analytics
• Website performance data

Usage Information

• Platform usage patterns and feature utilization
• API calls and automation execution logs
• Error logs and technical diagnostics
• Communication preferences and settings

How We Use Your Information

Service Delivery

• Provide automated SEO optimization services
• Generate AI-powered content and recommendations
• Execute bulk optimization tasks
• Monitor and improve search performance

Platform Improvement

• Analyze usage patterns to enhance features
• Develop new AI models and algorithms
• Improve system performance and reliability
• Conduct security monitoring and threat detection

Communication

• Send service updates and notifications
• Provide customer support and technical assistance
• Share relevant industry insights and best practices
• Process billing and account management

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using AES-256
• Access Controls: Strict role-based access with multi-factor authentication
• Infrastructure: SOC 2 compliant cloud infrastructure with regular audits
• Monitoring: 24/7 security monitoring and threat detection
• Compliance: GDPR, CCPA, and other privacy regulation compliance

Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

Service Providers

• Cloud hosting and infrastructure providers
• AI and machine learning service providers
• Payment processing and billing services
• Customer support and communication tools

Legal Requirements

• Compliance with legal obligations and court orders
• Protection of our rights and property
• Prevention of fraud or illegal activities
• Public safety and security concerns

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account Data: Retained while your account is active plus 30 days
• Optimization History: Retained for 2 years for performance analysis
• Analytics Data: Aggregated data retained for 5 years
• Financial Records: Retained for 7 years per regulatory requirements

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at [email protected]

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences
• Security Cookies: Protect against fraud and security threats

You can control cookie preferences through your browser settings.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions for approved countries
• Additional safeguards and security measures
• Regular compliance audits and assessments

Children's Privacy

SEO Grove is designed for business use and we do not knowingly collect information from children under 16. If we discover we have collected information from a child, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

• Email notification to your registered address
• Prominent notice in the platform dashboard
• Updated policy posted on our website

Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: